Support Services

Ensure seamless operations with access to expert support teams and rapid response times, keeping your systems running flawlessly.

Standard

✓  9/5 PST

Premium

✓  24/5 for high impact issues

✓  Dedicated Slack channel

Enterprise

✓  24/7 for high impact issues

✓  Dedicated account team

✓  Fastest response times

This information only applies to our Continuous Maintenance plan customers. Customers on a Maintenance Credit plan can refer to their contract.

Standard

Premium

Enterprise

Account Representative

Standard

Not Available

Premium

Not Available

Enterprise

Dedicated Account Representative

Slack Support

Standard

Not Available

Premium

Dedicated Slack Channel

Enterprise

Dedicated Slack Channel

Technical Support Hours

Standard

9 hrs per day (Mon - Fri)

Premium

L1: 24/5 (Mon – Fri)

L2, L3, L4: 9 hrs (Mon – Fri)

Enterprise

L1: 24/7
L2: 24/5 (Mon – Fri)
L3, L4: 9 hrs (Mon – Fri)

Website Update Support Hours

Standard

9 hrs per day (Mon - Fri)

Premium

9 hrs per day (Mon - Fri)

Enterprise

9 hrs per day (Mon - Fri)

Initial Response Time (IRT)

L1: Application Down

Standard

L1: 4 business hours

Premium

L1: 4 business hours

Enterprise

L1: 1 hour

L2: Serious Degradation

Standard

L2: 6 business hours

Premium

L2: 6 business hours

Enterprise

L2: 2 hours

L3: Moderate Impact

Standard

L3: 1 business day

Premium

L3: 1 business day

Enterprise

L3: 6 business hours

L4: Low Impact / Inquiry

Standard

L4: 2 business days

Premium

L4: 2 business days

Enterprise

L4: 2 business days

Website Updates

Standard

2 business days

Premium

1 business days

Enterprise

1 business days

Get Your Free Website Audit Report

Lets Start Something Together

Are you ready to start your SEO journey with us? Start off by submitting this form and we will review your website and reach out to schedule a time for us to meet.

Don't Leave Empty Handed, Get A Free SEO Review!

We will review your website free of charge and with no strings attached!